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- Item Type: Markers & Liners
- Material: Plastic
- Size: 15.8 cm / 6.22 inch
- Package Includes: 5/10/30 Pcs
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of artzsupplies.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of artzsupplies.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
5 Star (14) |
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4 Star (2) |
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3 Star (0) |
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2 Star (0) |
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1 Star (0) |
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All markers on the spot, in excellent condition, palette perfect. Just put the black and white линеры, Thank You very much.
-All OK
Excellent markers, order came to Moscow for 2,5 weeks. Packed well, nothing is damaged. Recommend!
The Markers are excellent. Thank you. To SF were 2 weeks
Yet, much imprinted on the other side And so will come
Take 5 gray on trial, good markers come quickly enough. Convenient to paint and hold in hand.
Ordered 30.08.18, received 26.9.18 (Samara), normal the markers, on alcohol, only paper wet. Thank you for the gift! Little Daughter 14 years liked) to order the recommend + + + + +
Delivery month in Volgograd region, tracked
The markers are good, delivery fast, but keep in mind that they are not so sickly ростекаються and they can be seen on the other side of the pattern, even through a thick, office paper.
Excellent markers! Full Set + bag + liner + white handle.
Order 30 colors gray shades and they really are all different. The Markers are excellent. Come in a case. Well packed. Very fast delivery!!! Included are white gel pen and black double-sided линнер, is also a good quality. The price is great!!!
Excellent markers, dry, all work fine, thanks to the sender!
Excellent!! Arrived very quickly and foremost nicely, ultimately will buy on another occasion
Goods come pretty quickly, packaging has been damaged during transportation, sealed with tape, the benefit of the goods intact. All markers workers, without damage, inside was a gift: liner and white гелька. Goods satisfied, thank you!
Markers Super-child happy! Super fast delivery. Satisfied with the purchase. Store Recommend.
Happy with the order. Markers come in a bag, 30 pieces with two gifts. Very nice, thank you. Only took a long time