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- Item Type: Carving Knifes
- Material: Stainless Steel
- Size: 14 cm / 5.51 inch
- Package Includes: 1 Set
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of artzsupplies.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of artzsupplies.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
5 Star (11) |
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4 Star (4) |
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3 Star (0) |
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2 Star (0) |
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1 Star (0) |
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A good product. Sharp knives.
All fine, but long gone, but this claim is not the store.
All very good, quickly realized all in good condition
Pen full aluminum except blades-for powerful one-time. Bought Into the stainless steel material. I really don't need a weak. Going to very long a little more than two months. Photo deceptive like photo iron and after a deep analysis and is on the photo and aluminum handle. Me not gut!
Fully aluminium (they write that metal but not write a metal-this is important to me) pen except blades. Mail went for a long time a little more than two months. Aluminum is for me not to long But if from a good brand iron (such as from the same what did the blade) it would be much durability. The store says Material: Stainless Steel And I got this trap, but the dispute will not be because of a good price for expendability
Good knives.
Come quickly. Before buying, the handle was shorter.
Knife good not tracked. packed in a plastic bag. Or broken due to the fact that the metal handle
Goods arrived. Money back.
Going for a long time, 4 days to order the closure, today is thrown into the box. Included 5 blades and one is on the handle. Sharpened so-so, not A4 cut. Will 3000 sandpaper also sharpen
Great! Very high quality knife. Thanks to the store, delivery super fast.
Easy to operate, sharp, came in a protective packaging. Blade slightly oiled, that creates an extra protection. A great tool!
All of it, thank you very much
Sharp blade, thin and long, with a sharp tip, like. When the squeaks and is a little tight, but kept well. 4 interchangeable blades in place.
A good knife, blade so-so.